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- Frequently Asked Questions
General
How do I change my billing address?*
Students are responsible for maintaining up-to-date address/contact information for individual student records via theDukeHub website(https://dukehub.duke.edu/). Graduate and Professional bills have gone paperless, and are always available through DukeHub.*
What should I do if I do not receive a statement?*
Students are notified via e-mail when statements are generated. Students who do not receive a billing statement by mail may print a copy of your statement directly from theDukeHub website.
What portion of my statement is due if I am receiving financial aid?
Any outstanding financial aid at the time of billing is listed under the "Anticipated Financial Aid" section of your statement. The aid listed in this section may be deducted from the total amount due and payment made accordingly. If any aid has been omitted or incorrectly listed on the statement, please contact the Financial Aid and/or Student Loan office to confirm the aid that may be deducted from the amount due, or go to their website.
What do I do if my statement is incorrect?
Transactions are posted to a Bursar Account from various offices and departments throughout the University. Questions should be directed to the office initiating the charge (e.g. Duke Card Office for dining, Residence Life and Housing Services for housing, etc.)After it has been confirmed that a credit is pending, payment may be remitted accordingly with a written explanation of the adjustment. Do not wait for a correct statement to remit payment.
What is the Student Health Fee?
All full-time students and part-time candidates are required to pay the health fee each semester for care at Student Health Services. For further explanation of these services, please contact Duke Student Health Service at (919) 681-WELL [919-681-9355] or visit their website.
Where do I remit payment and to whom do I make the check payable?
For more information regarding payment options, please refer to our "Making Payments" section.
What do I need to do if my sponsor is paying my statement?
If a sponsor will be paying all or part of the charges, please ask the sponsor to send a billing authorization in the form of either a letter or a standard voucher. The information can be sent in one of three ways:
U.S. Mail:
Student Account Analyst
Bursar's Office
324 Blackwell Street,
Washington Building, Suite 1000
Durham, NC 27701
Fax: (919) 684-3091
E-mail: Sponsored-Student-Billing@duke.edu
The sponsor's authorization should include the following:sponsor name, complete address, duration of sponsorship (beginning and ending date), special instructions for billing (purchase order numbers, ID numbers, etc.), and specific charges the sponsor will pay. A monthly statement will continue to be received. A timely payment must be made for any charges not covered by the sponsor's agreement. If a sponsor fails to pay the agreed upon amount, the student will be responsible for the entire balance.
Where is my statement mailed?***
Bills for your student account are prepared by the Bursar's office on a regular basis (schedule below) and made available to you electronically on DukeHub. All bills are delivered to you electronically - you will not receive a copy via US mail.
A copy of each bill will be sent to you via your Duke e-mail account each time a new e-bill is posted to DukeHub. In addition, anyone to whom you have given Proxy Access to view your bills onDukeHubwill be carbon copied on the billing emails when they are sent to you.
When will I receive my refund check?*
The refunds are processed three times per week, and sent to the direct deposit information on file in DukeHub. If you are not currently enrolled in direct deposit, you will receive a check. Checks will be mailed to the MAIL address as shown on DukeHub. Please keep your bank account information and your address information current on theDukeHub website to ensure delivery of all correspondence, including refund checks. For additional information on refunds, visit Student Refunds on bursar.duke.edu.*
Do you offer other methods of payment?
Duke University offers an alternative monthly payment plan through Nelnet. For more information or to enroll, please visit the Nelnet website,or call 800-609-8056. Students choosing to enroll with Nelnetwill continue to receive statements from Duke University for their records. Duke University does not accept credit or debit cards for payment of student accounts.
What happens if I pay my statement late?
If full payment is not received by the due date, a late payment penalty charge of 1.25 percent of the amount past due will be assessed on the next statement. The student's account will also be subject to registration holds. Failure to receive a statement does not warrant exemption from the payment of tuition and fees, nor from the penalties and restrictions.
1098-T
What is Form 1098-T?***
The 1098-T is an informational form issued to students to help determine eligibility for certain educational tax credits. These forms are prepared in compliance with reporting guidelines established by the IRS. Information included on Form 1098-T is reported to the IRS. Included in Form 1098-T are the following financial transactions posted to student accounts in calendar year 2023:
Box 1 – Payments Received
The total in Box 1 includes all payments received by Duke in calendar year 2023that pay for qualified tuition and related expenses (“QTRE” – see below), as defined by the IRS. QTRE includes payments from students and families, advance deposits, loans, scholarships, grants, and third party sponsor payments. Only the portion of the payments applied to QTRE is reported in Box 1.
Box 2 – Amounts Billed
Effective with 2018 reporting, and to comply with the Consolidated Appropriations Act of 2015, Duke has started reporting Payments Received in Box 1. With this change, Box 2 will be left blank. In prior years, Duke reported “Amounts Billed” in Box 2.
Box 4 – Adjustments to a Prior Year
Box 4 reports adjustments including changes made to items originally reported in Box 1 or Box 2 in a prior calendar year. The amount reported inBox 4 represents a reduction in tuition billed during a prior calendar year.
Box 5 – Scholarships or Grants
Box 5 includes scholarships, grants, and payments from a corporate or government sponsor. Per IRS regulations, Box 5 includes any payments made by someone other than the student or family.
What are the IRS reporting criteria?****
The student must have taken classes for academic credit in any term that began during the 2023calendar year. In addition, the student’s account must have had a payment or financial aid award posted in calendar year 2023that was applied to qualified tuition and related expenses.
What resources are available to me to determine my eligibility for certain tax credits?
There are many details surrounding benefits of The Taxpayer Relief Act (TRA97) of 1997. Please contact a tax professional to determine if you qualify for these benefits. Duke University cannot provide tax advice. Contact the IRS' office of Public Liaison at 1-800-829-1040 or visit one of the following websites to learn more about these tax benefits. IRS Reference: Publication 970 - Educational Tax Benefits, Information for Students
