Top 911 Reviews From Legit Roto-Rooter Buyers (2024)

Staff

My name is Kelly **. I called Roto Rooter today for a water leak. They were so friendly and these guys were awesome. The job was completed and they were so polite and professional. I would recommend their service to anyone. Thank you Danny ** and CJ for all your hard work.

Staff

In response to my previous review the manager Aaron had reached out to me and brought with him a coworker. I forget his name. They both were amazing! Here to find out we had bigger issues going on than what the technician would have been able to see. He was great at explaining what he believes might be happening. He’s explaining everything to our village administration for us. I feel at ease knowing we are headed in a step in the right direction. He was very informative and continues to check in on us. He gave us a couple options on how to fix the issue.

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Installation & SetupPunctuality & Speed

Had Roto-Rooter out to unclog my 50 year old toilet a few times. After the toilet overflowed took their advice and replaced the toilet. Ordered one from Home Depot, and had Roto-Rooter installed it. Installation took a couple of hours, even replaced the flange. Have a Roto-Rooter supplied fan and a dehumidifier running upstairs in my bathroom right now. Overall I have been very happy with the quality and speed of the work.

Staff

MIke from Roto Rooter came at 12:00 noon, replace my hot water tank within 3 hrs. He's was very professional and knowledgeable and knew his job very well. I would recommend MIke to anyone needing a professional plumber. This was on Sunday 10/22/23. Thanks Edward **

Installation & SetupStaff

Jarrelt ** came to unclog my toilet but the toilet was old and I got a new one install. He was very friendly and explain everything clearly and I'm very happy with my new toilet. He clean up everything nicely. He was very polite. Great service.

Price

Was overcharged by this company. We had someone come out. The tech said it would cost over 600$ to fix overclogged toilet. We immediately paid it being that I just had a baby. Very next day I got another quote from another company quoting way less.

The next day we had 2 field supervisors “follow up” just to tell us this is common, 1 suggesting for $130 he’ll cut into the wall and probably find nothing and the 2nd using a thermocamera to tell us we’re looking at sewage behind the wall and they’ll charge us $3000 just to remediate the potential mold but NOT fix the drywall!! But only 3 days after someone comes to check with a camera (still hasn’t happened) to make sure they didn’t crack the pipe. Why wasn’t a camera used first?? If this happens all the time why aren’t they warning people? So now we’re looking at a $10,000 charge from a remediation & remodeling company and an insurance claim all because Roto Rooter doesn’t know how to drain a freaking toilet!! DO NOT USE THEM THEY SUCK.

Customer ServiceContract & Terms

Once they get your money, it's hard to get any kind of communication from them. It took over two weeks from when the work had finished to even get the final report sent to insurance, and when they did it was to an old insurance claim number, so insurance never got it. It took over an additional week for them to finally send it correctly. Do not use their services. If you have an emergency and call them, don't be an idiot like me and get a second opinion before they convince you, which they will try, that you need immediate remediation and to sign the contract right away.

Customer ServiceInstallation & SetupPrice

My MIL had Roto-Rooter swap out her toilet. They installed a basic Home Depot type toilet and charged her an outrageous $1310.00 for a job that should have cost $700.00 if completed by an incompetent plumber. I called the franchise who installed the toilet to be told (and I paraphrase) "She called us, she knew the price, she should have called around for quotes" and "we charge everyone the same price". I wrote to Pat **, who responds to complaints on this website and was referred to Beth **, who is with "Corporate". Since the group who ripped off my MIL was a franchise, "Corporate" has no jurisdiction over them, so Ms. ** referred me back to the franchise. My MIL is 82 years old and lives in a retirement community. I firmly believe she was a victim of predatory pricing practices.

Customer ServicePriceStaff