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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 272,576 ratings
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Problems in the last 24 hours in Colonie, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Colonie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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TV (9%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Colonie, Albany County, New York
The most recent Spectrum outage reports came from the following cities:Watervliet, Albany, Troy, Rensselaer, Schenectady, Altamont, Clifton Park, Alplaus, Cohoes, Latham, Melrose, East Greenbush, Delmar, Glenmont and Waterford.
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| City | Problem Type | Report Time |
|---|---|---|
 Watervliet | Internet | |
| Albany | Internet | |
| Albany | Wi-fi | |
| Troy | Internet | |
| Troy | Total Blackout | |
| Rensselaer | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Colonie, New York
Latest outage, problems and issue reports in Colonie and nearby locations:
- Mike Elmendorf (@MikeElmendorf) reported fromColonie, New York
@Ask_Spectrum Intelligent Home home security equipment from your discontinued service.
- Ricky (@Ricochxt) reported fromRotterdam, New York
(2/2) This just further proves how awful Spectrum customer service really is, we called and complained about internet issues months ago and i’ve been complaining for idk how long and they did nothing, now my internet could actually be worse depending on the router they give us
- Zeke Wolf (@DewittOrtega) reported fromClifton Park, New York
@Ask_Spectrum Can’t watch the XFL because of this outage, shame the devil!
- Bill McCormick (@BillMcCormick14) reported fromWaterford, New York
@Ask_Spectrum, @daphine jordan, @johnmcdonald108, @nyspublicservicecommission, Another Friday night and no Spectrumn cable tv service. Why is it that they can advertise as the best ....but can provide a basic reliable service. #Spectrumn sucks! # #Never Reliable
- Robyn Greenfield 🖤 (@rgreenfieldxo) reported fromWestmere, New York
Another day another issue with @Ask_Spectrum
- Art Breault (@artbreault) reported fromNiskayuna, New York
@GetSpectrum Is there an outage in Niskayuna NY? TV, Internet, Phone. Any idea how much longer?
- Eric B (@Capone_1127) reported fromSchenectady, New York
@GetSpectrum literally has the worst customer service I’ve ever experienced
- Jonathan Richardson, MSW, MPA (@JonathanJR732) reported fromMcKownville, New York
People in the #CapitalRegionNY wonder why businesses and young people don’t come here and a huge reason they don’t is the poor infrastructure, especially technology. We have underperforming companies like @GetSpectrum disappointing us and preventing us from growing.
- Kathy Murphy (@kathyseascape) reported fromClifton Park, New York
@Ask_Spectrum is there an outage in clifton park, ny
- Bill Swallow (@billswallow) reported fromClifton Park, New York
@Ask_Spectrum Internet has been up and down here all day. Have troubleshooted modem already. Could be due to construction in neighborhood.
- Bill McCormick (@BillMcCormick14) reported fromWaterford, New York
Another Friday night and no @Ask_Spectrum cable service. #Theysuck!!!!, @johnmcdonald108 , @DaphineJodoin, @NYSPSC needs to investigate their inability to provide reliable service.
- Bill Swallow (@billswallow) reported fromClifton Park, New York
@Ask_Spectrum Internet has been up and down all day here. Have already troubleshooted modem. Problem is connection in/out is spotty. Construction in neighborhood possibly related? Others reporting? Can’t get far with your chatbot and phone wait is too long.
- Chris Miller @ #XamDevSummit (@anotherlab) reported fromVoorheesville, New York
@Ask_Spectrum installer never showed up for my brother's install. Was supposed to be here at 9am (ET).. No call or email to explain why.
- Tyler Ronan (@CoachRonan) reported fromTroy, New York
So far in this first half I’ve had a pixelated picture the entire time, lost sound twice and a completely frozen picture three times. I’m very happy I play @GetSpectrum $140 a month for this. #terrible
- Karen Zimmers (@KarenZimmers) reported fromNiskayuna, New York
@GetSpectrum Do not get Spectrum. Service stinks. No contact info avail. All I do is reboot cable equip even tho “new”. Now my home phone out for week. Can’t talk to live person unless buying something. Refurbished equip crap. Bad customer serv. #SpectrumStinks
- ReekyB (@Reeky_B) reported fromTroy, New York
@GetSpectrum your internet sucks.
- sandy schieffelin (@sschieffelin) reported fromRotterdam, New York
@Ask_Spectrum No help needed just very upset about rate increase!
- Alex Chaucer (@geoparadigm) reported fromWynantskill, New York
@Ask_Spectrum As of at least 8am this morning, @GetSpectrum Internet has been down in my area. They are not sure when this outage will be fixed. #spectrumoutage #spectrum Wynantskill, NY 12198.
- David Hamilton #UCLAGrad #HokieDad (@DavePhDone) reported fromDelmar, New York
Too bad for Albany NY that the @accnetwork & @GetSpectrum blacked out the @HokiesMBB game tonight 🤬🤬
- Patricia Sibilia (@SibiliaPatricia) reported fromTroy, New York
@mandy_fries @Ask_Spectrum I had same situation; a year passed since I signed up. To get their cheaper rate I have to cancel for 30 days, then sign up. Ridiculous!!
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- HOWARD PAUL SHORE (@HOWARDPAULSHORE) reported
@GetSpectrum @SHO_Billions And Deliberately Increased My Monthly Bill By $8.91 Dollars Starting Back On June 22nd, 2021, July 22nd, 2021, August 22nd, 2021, September 22nd, 2021 And Continuing With No Warning Letter, Email and/or Phone Call Given as a Human Customer Courtesy in which Your Selfish, Money
- Lucas S (@LucasS67249326) reported
@Ask_Spectrum No thank you. I just think it's ridiculous that it's 2021, and this company (an internet service provider at that), hasn't figured out to let people know that the company is doing "scheduled maintenance"
- gungus khan (@eee11429475) reported
@Ask_Spectrum ur internet service is trash
- CaptainNikkoli (@CaptainNikkoli) reported
@GetSpectrum SUCKS *** “SCHEDULED MAINTENANCE “ WITH NO WARNING. PISS OFF.
- Bryan Reynolds (@bryguyreynolds) reported
@Ask_Spectrum is there service interruptions in Eau Claire, WI right now? Having a terrible time getting the modem to fire up.
- Reid Fenton (@RFenton) reported
@GetSpectrum Oh good, Charter is back up in my area. It was only down an hour and service is great (well, not at the moment 80 mbps when I should be getting 200, but usually it’s above that). I’m sure the downtime was due to maintenance.
- Sophia Betina (@SophiaBetina) reported
@Ask_Spectrum ugh guys again with internet outage in NYC? When is it getting fixed?
- rei | PARK JEONGWOO DAY (@pjwsolo_) reported
WTS / LFB HELP RTYEDAM TMATCH SET - 150TMATCH ID CARD HOLDER - 200TCAMP DOYOUNG SET - 180TCAMP HYUNSUK SET - 180TCAMP KTOWN POB SET - 300MASHIHO KTOWN POB CONCEPT VER -150HARUTO TWC ID & POLAROID - 100JEONGWOO TWC ID & POLA - 100RFS: NEED FUNDS TO BUY TEUDAY TICKET🥺
- ⟠𝙎𝙚𝙣𝙥𝙖𝙞𝙉𝙞𝙘𝙠.𝙚𝙩𝙝 (@TheSenpaiNick) reported
I know I **** on @GetSpectrum a ton, but whatever the tech did when he was here this week REALLY finally solved things. Getting 400+ down and 40+ up. FINALLY what I paid for 🙏🏼
- Geno McManus (@zenergy7) reported
Why does @Ask_Spectrum @GetSpectrum internet just suddenly suck so bad??!!! I’m paying for turbo top speed and it is so intermittent as of late. Why???
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